Professional Communications Dilemma

By -

communication Communication is the integral element of any relationship, be it our personal life or a professional life. The importance of communication is mentioned in every publication that talks about relationship, business, marketing, sales, psychology and many more.

Businesses today are facing an era of revolution, where we could be replying to an e-mail, answering a mobile phone and seeing the RSS Feed of today’s headline- ALL AT THE SAME TIME!!!

This has resulted in the depletion on the quality of communication itself, instead of replying a client’s email professionally, we end up responding like we would have to a friend’s email and thus jeopardizing the reputation of the organization we represent.

Some thoughts for you would be- Can you afford to sound like a teenager when your client sits on the board of a Fortune 500 company? Imagine losing a multi-million dollar deal due to poor communication? Would you risk spending million dollars on A&P only to be tarnished by your staff member?

Call-Center-Comic-23

Communication is the mirror to the reputation you represent… And reputation is to be guarded with life... You take years to build up your reputation, and it only takes one incident that takes away your credibility and ultimately, your client away...

What Is The Price You Are Willing To

Pay To Safeguard Your Reputation??

I have seen some emails transmitted from Multi-National Corporations to their clients and they certainly do not meet even the minimum requirement of Professional Communication, phone conversations amidst having a call center where everything is scripted also at times makes me wonder if they engaged a professional to prepare the tele-script!

comic_2_21_08_communication

Asians generally and Malaysians specifically do not demand the communication to be professional but when you are talking about being a nation that is thriving on globalization and being the hub for anything and everything under the sun, you have to start thinking on a global basis.

You don't have to be a million dollar company to portray the image of one, you don't have to be a celebrity to be professionally attended to by your service provider. It simply takes a shift in mindset and that will go a long way...

Realizing this fact, we at Plan B values communication above everything else, after all, it is our field of expertise as a renowned Public Relations firm and we would like to share our knowledge and forte of communication via Professional Communications Training (ProComm)... we will share the details on this training with you soon...

In the meantime, look around you and see how professional communication would make a difference in our daily lives, when a traffic policeman stops you and instead of treating you like a criminal who transports drugs after killing 3 people actually greets you by saying 'good morning...' Hmmmmm...

Comments

Post a Comment

Popular posts from this blog

‘Datuk’ Shahrukh Khan Detained for 2 Hours in United States… So???

By -
Image
Saw in the news today, media abuzz on SRK being held for 2 hours at Newark International Liberty Airport. This reminded me of my old article I posted sometime back… Datuk Shahrukh Khan.... maa ehhhhh!!!   I bet fans around the world are throwing tantrums on the detention incident and as expected, the Indian media and political figures are calling for an equal treatment to be accorded to US VIPs and public figures during their visit to India…   And I’m certain the media of Malaysia would be joining the bandwagon to express their ‘disappointment’ on Datuk being detained… Certainly criticism and some experts would express their takes on the issue…   Let me bring everyone (including avid fans) back to reality… US is a sovereign nation that upholds law & order above everything else… When there is an uproar on discrimation, US is a country that does not discriminate definitely because apart from the President who travels on Air Force One, EVERYONE else is subje...
Read more

Saffron Hills - Our Dream Home In The Making...

By -
Image
Entrance Path to Denai Alam Denai Alam , a secluded township 10KM from Shah Alam city has been one of our favourite places to reside in Klang Valley. Connected by the Guthrie Corridor Expressway and away from the hustle and bustle of the metropolitan Kuala Lumpur. Our discovery of Denai Alam for the first time was approximately 3 years ago, thanks to Shane bhai but at that time, we just couldn't afford to pay the price of the properties. The unique bit of Denai Alam lies in the developer behind the whole project, Sime Darby Property Berhad with accolades of high-end projects in Malaysia that are well thought-off and features unique architectures. Denai Alam is no different in presenting the hallmark of Sime Darby in terms of township development. A year ago, we were browsing for properties in Denai Alam and we even got a property agent to show us available units, among the various types of properties, Opulenia  made us wish we had the money to get our dream home, but as i...
Read more

Kawasaki Versys Stock Shortage

By -
It's coming close to 3 months that we placed our booking for Kawasaki Versys and still, up to now there is not a single indication of the arrival of the bikes. It's really reflecting badly on Kawasaki as a top notch manufacturer to be lacking in their production. Makes me question the competency of the production managers they have at Kawasaki! The latest reason we're hearing is that Kawasaki is having a tough time producing other models as they are rushing to fulfill the 250cc bikes that were ordered by Royal Malaysian Police! All in all, it is Kawasaki's lost as the competitors are fast taking the opportunity to get their products out in the market, giving second thoughts to people like me who are getting tired of waiting. So somebody up there in the office better be taking some actions or the consumers could turn to be the deciding factor to a dwindling confidence that is shedding faster than you could say 'Vroom Vroom'...
Read more